Frequently Asked Questions
Getting Started
Simply enter a few details about your home, including your ZIP code, number of bedrooms and bathrooms, and the cleaning service you’d like. Our system instantly calculates your price based on the size of your home and your selected service—no waiting, no phone calls, and no in-home estimate required.
We proudly serve Charleston and many surrounding communities, including Summerville, Goose Creek, Moncks Corner, Hanahan, Ladson, North Charleston, and nearby areas. Simply enter your ZIP code during booking to confirm service availability. If you don’t see your area listed, feel free to contact us—we’re always expanding our service area.
No. You can begin the booking process without creating an account. Depending on the booking system, you’ll have the option to create an account to easily manage future appointments, update your information, and view your upcoming cleanings.
Scheduling is easy! Click any Get Instant Quote or Book Now button on our website, enter your home details, choose your preferred cleaning service, select an available date and time, and confirm your booking. You’ll receive a confirmation once your appointment has been scheduled.
Absolutely! During booking, you’ll have the option to customize your cleaning with additional services such as inside the refrigerator, inside the oven, interior windows, and other available add-ons. Simply select the extras you’d like, and your price will automatically update before checkout.
Not at all. Many of our customers are at work or away from home during their appointment. As long as we have a safe way to access your home and any special instructions beforehand, our cleaning professionals can complete your service while you’re away. Whether that’s a door code, lockbox, garage code, spare key, or greeting the cleaning professional in person. You’re welcome to be home if you prefer.
Yes. Our cleaning professionals arrive with the supplies and equipment needed to complete your cleaning. If you have specific product preferences or would like certain products used or avoided, simply let us know before your appointment, and we’ll do our best to accommodate your request.
Not sure which option to choose? Here’s a quick guide:
- Standard Cleaning – Ideal for homes that are already well maintained.
- Deep Cleaning – Best for first-time customers or homes needing extra attention.
- Recurring Cleaning – Perfect for keeping your home consistently clean on a weekly, biweekly, or monthly schedule.
- Move-In/Move-Out Cleaning – Designed to prepare a home before moving in or after moving out.
If you’re still unsure, we’re happy to help you choose the service that best fits your needs.
Services & Pricing
Our Standard Cleaning is designed to keep your home fresh, clean, and maintained. It includes dusting, vacuuming, mopping, sanitizing bathrooms, cleaning kitchen surfaces, emptying trash, and general tidying of the main living areas. It’s the perfect option for regularly maintained homes.
A Deep Cleaning includes everything in our Standard Cleaning, along with extra attention to areas that often require more time and detail. This service is ideal for first-time customers, homes that haven’t been professionally cleaned recently, or anyone wanting a more thorough reset before beginning recurring service.
A Standard Cleaning is intended to maintain a home that is already in good condition. A Deep Cleaning goes further by giving extra attention to areas that accumulate built-up dust, dirt, and grime over time. If it’s your first professional cleaning or your home hasn’t been cleaned in a while, we typically recommend starting with a Deep Cleaning.
Our Move-In/Move-Out Cleaning is designed to prepare a home for its next chapter. Whether you’re settling into a new home or preparing one for its next occupants, we’ll thoroughly clean kitchens, bathrooms, floors, cabinets, appliances (where selected), and living spaces to leave the home fresh and move-in ready.
Your price is based on several factors, including the size of your home, the number of bedrooms and bathrooms, the type of cleaning selected, and any optional add-on services you choose. Our online booking system calculates your personalized price instantly before you complete your booking.
Yes. Customers who schedule recurring cleanings typically receive discounted pricing compared to one-time services. During booking, you’ll be able to compare available frequencies and see your pricing update automatically.
Absolutely! During booking, you’ll have the option to customize your cleaning by selecting available add-on services. Your total price updates automatically as you add or remove services, so you’ll always know your price before confirming your appointment.
Scheduling & Changes
We understand that plans can change. If you need to reschedule your cleaning, simply log into your account or contact us as soon as possible. We’ll do our best to find a new appointment time that fits your schedule.
If you need to cancel your appointment, please let us know as soon as possible. Cancellation policies may vary depending on how much notice is provided. Our goal is to be fair to both our customers and our cleaning professionals, so we encourage giving as much advance notice as possible.
No problem! If you’d like to upgrade, downgrade, or add services before your appointment, simply contact us before your scheduled cleaning. We’ll do our best to accommodate your request, and any price adjustments will be provided before your appointment begins.
To help our cleaning professionals work as efficiently as possible, we recommend picking up clothing, toys, dishes, and other personal items before we arrive. This allows us to spend more time cleaning rather than organizing. If you have any special instructions or areas that need extra attention, simply let us know before your appointment.
Yes! We know many customers appreciate seeing a familiar face. While we can’t guarantee the same cleaning professional for every visit due to scheduling and availability, we’ll always do our best to accommodate your request whenever possible.
We love pets! If you have dogs, cats, or other household pets, just let us know during booking. For everyone’s safety and comfort, we recommend securing pets that may be anxious around new people. If there are any special instructions regarding your pets, we’ll be happy to follow them.
Your Peace of Mind
Yes. Every cleaning professional who works with Palmetto Pro Clean is carefully vetted before entering a customer’s home. We partner only with trusted professionals who have passed a background check and demonstrated a commitment to professionalism, reliability, and exceptional service.
Yes. We work only with cleaning professionals who carry their own general liability insurance. For added peace of mind, Palmetto Pro Clean also carries business liability insurance. We believe protecting our customers, our cleaning professionals, and your home is an important part of providing exceptional service.
While damage is uncommon, we believe in handling every situation with honesty and professionalism. If something is accidentally damaged during your cleaning, please notify us as soon as possible. We’ll promptly review the situation and work with you and the cleaning professional to find a fair and timely resolution.
Your satisfaction matters to us. If something doesn’t meet your expectations, please contact us within 24 hours of your appointment. We’ll carefully review your concerns and work with you to make things right whenever possible. Our goal is to build long-term relationships by providing consistently exceptional service.
Yes. Before your appointment, you’ll receive confirmation of your scheduled cleaning. We believe you should always feel comfortable and informed about who is providing service in your home.
Yes. Payments are processed through our secure booking platform using industry-standard encryption. Palmetto Pro Clean does not store your complete credit card information, helping keep your personal and payment information protected.
We encourage it! Whether you’d like us to focus on a particular room, avoid certain products, or follow special instructions for your home, simply let us know before your appointment. We’ll make sure your cleaning professional receives your notes so your service is personalized to your needs.